Can't locate the lockbox? No worries — here's a quick guide on where to look. We do our best to place lockboxes in the most accessible spot, but the home's layout sometimes requires us to get creative.

🥇 Check here first

Front door — the lockbox is most commonly attached directly to the front door handle or the door frame next to it. Start here before looking anywhere else.

🔄 If it's not on the front door

Some door handles don't accommodate a lockbox due to their shape or design. In those cases, check these spots:

Water pipe — left or right side of the home

Look for a water shutoff pipe or hose bib along the exterior of the home, typically near ground level on either the left or right side. The lockbox will be secured to the pipe.

Gas meter

If there is a gas meter on the exterior of the property, check there as well. The lockbox may be attached to the meter housing or the pipe connected to it.

⚠️ Last resort — backyard

In rare cases where none of the above options were available at the time of installation, the lockbox may be located in the backyard.

If the lockbox is in the backyard, we will let you know in advance. You will not be left guessing — check your confirmation email or any instructions we've sent you for the specific location note.

📋 Quick reference

Priority Location
1st	Front door handle or door frame
2nd	Water pipe — left or right side of home
3rd	Gas meter
Last resort	Backyard (we will notify you if this is the case)

Still can't find it? Call our office and we'll walk you through it. Please do not attempt to access the property through any other entry point.