Are you receiving an error when trying to access your portal? such as "This site can't be reached"

If you are experiencing difficulty accessing your portal and are receiving a message like the one below:
A possible reason is that the WIFI network that you are using may have a firewall/router/advanced security system that could be blocking access to the URL account.rentvine.com
You can verify this by disconnecting from the WIFI network and use a different internet connection, such as your mobile phone's (LTE or 5G)
Contact your ISP (Internet Service Provider) and let them know that you can't access the URL account.rentvine.com
For example, if you are using using xFinity or comcast as your internet service provider a possible issue could be that you have "Xfi Advanced Security" turned on. You may need to turn it off or contact Xfinity to troubleshoot further. Below is a link to a help article from Xfinityhttps://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security