Application processing takes 24–72 hours. Rental verification typically takes the longest. Please help by contacting your landlord so they are prepared to complete and return the rental verification email as soon as possible.

To speed up the process, make sure you have provided all the information the application requests, including required documents. Here’s the information we most often see missing:

Any other applicants applying with you (they need to complete an application as well)
Your most recent month’s worth of pay stubs and two recent personal bank statements, or connect your bank information via Plaid
Accurate contact information for your previous landlords (if any) and employers

What You’re Agreeing To

• This is a routine application to verify credit, character, employment, and rental history.

• This is not a lease or a guarantee of approval. All applicants must be approved.

• You authorize us to verify all references and information provided.

• You declare that everything submitted is true and correct. If any misstatement is discovered, the landlord may terminate any agreement entered in reliance on that information

Fees & Payment Rules

• Application Fee: $65 per adult (18+), non-refundable.

• No chargebacks: You cannot reverse any charges after your application is run.

Earnest Deposit (Paid After Approval)

• Due within 24 hours of approval.

• Not a security deposit at this stage.

• Credited toward the required security deposit once the lease is fully signed by all parties.

• If you fail to move in by your lease date or choose not to move forward after paying, the earnest deposit is retained as liquidated damages.

• Upon move-in, the earnest deposit converts to the security deposit.

Withdrawing Your Application

• You and any co-applicant may not withdraw your application or the application fee.

• If you withdraw or change your mind before approval, we retain all application deposits as liquidated damages and both parties have no further obligations to each other.

What Counts as a Completed Application

An application is not processed until all of the following are received:

• A separate, fully completed, and signed application for each adult applicant.

• Application fee paid.

• Application/earnest deposit (if applicable).

If no item is checked on your form, assume all items above are required for the application to be considered complete.

Approval, Conditional Approval & Non-Approval

• We will notify you of approval within 1–2 days after receiving a completed application.

• You may receive a conditional approval requiring a higher refundable security deposit up to 1.5× the monthly rent.

• If you decline a conditional approval, the application fee is not refundable.

Fair Housing Compliance

Aloe Property Management fully complies with Fair Housing laws. We do not discriminate based on race, color, religion, sex, handicap, familial status, national origin, or age.

Utility Concierge (Tenant Acknowledgment)

If your application is approved, Aloe PM may provide your contact information to Citizen Home Solutions, a concierge service that assists with water, gas, electricity, phone, internet/cable/satellite, and security monitoring setup.

• We recommend using Citizen Home Solutions to comply with placement guidelines for satellite/cable lines.

• By submitting your application, you agree we may share your contact information with Citizen Home Solutions and that they may contact you.

Background & Credit Report Authorization (FCRA Disclosures)

By consenting during the application, you provide written instructions authorizing our screening provider (Credit Reporting Services, Inc.) to obtain your consumer reports and investigative consumer reports for tenant-screening purposes. Reports may include, as permitted by law: identity verification, criminal history, sex-offender registry status, credit history/score, employment and education history, driving history, professional licenses, tenant/rental history, and related information that may bear upon character, general reputation, personal characteristics, and mode of living.

State notices: Applicants in WA, MA, NJ, NY, and CA have additional rights described in our full FCRA notice and state supplements (provided during the application flow). California applicants also receive the California Investigative Consumer Reporting Agencies Act notice.

Your FCRA Rights (Summary)

• You have the right to know what’s in your file, to dispute inaccuracies, and to receive adverse-action notices if information in a report is used against you.

• You may be eligible for a security freeze or fraud alert at credit bureaus.

• For full details, see the Summary of Your Rights Under the Fair Credit Reporting Act provided in the application.

Actual Verbiage

I understand that this is a routine application to establish credit, character, employment, and rental history. I also understand that this is NOT an agreement to rent and that all applicants must be approved. I authorize verification of references given. I declare that the statements above are true and correct, and I agree that the landlord may terminate my agreement entered into in reliance on any misstatement made above. I understand the application fee is $65 per adult over the age of 18 and is non-refundable.

I understand that I am not able to reverse any charges after the application has been ran.

1. Application Fee is NONREFUNDABLE under any circumstance.

2. Earnest Deposit (non-refundable). In addition to any application fee, you will be required to pay an earnest deposit within 24 hours of approval. The earnest deposit is not a security deposit. However, it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; OR it will be retained by us as liquidated damages if you fail to move in by your lease date or choose not to move forward after it is paid. If this deposit is not received within 24 hours, this will result in automatic denial of the application. It will turn into a security deposit once you move in and then will be considered a security deposit and no longer earnest deposit.

3. If You Withdraw Before Approval. You and any co-applicant may not withdraw your application or the application fee. If you or any co-applicant withdraws an Application or notifies us that you've changed your mind about renting the dwelling unit, we'll be entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each other.

Applicant Due Diligence & Property Condition Acknowledgment

Applicant acknowledges and agrees that it is their sole responsibility to independently investigate, verify, and satisfy themselves as to all aspects of the property, neighborhood, and surrounding conditions prior to submitting an application and/or executing a lease agreement. This includes, but is not limited to, utilities and service providers (electric, gas, water, sewer, septic, hauled water, trash, internet, cable), availability and quality of services, zoning, nearby land uses, environmental factors, noise (including but not limited to airport, roadway, train, or commercial activity), school districts, HOA rules and requirements, and any other condition that may affect Applicant’s use or enjoyment of the property.

Applicant understands that Property Manager and Landlord make no representations or guarantees regarding matters outside of their direct knowledge or control, including third-party services, availability of utilities, or off-site conditions. Applicant further acknowledges that Property Manager and Landlord have no obligation to investigate, or verify such information on Applicant’s behalf.

By submitting an application and/or signing a lease, Applicant confirms that they have either completed all desired due diligence or have voluntarily elected to proceed without further investigation. Applicant agrees that failure to investigate or discover any such conditions (including, but not limited to, hauled water service or lack of certain utilities) shall not be grounds for lease termination, rent reduction, or any claim against Property Manager or Landlord.

5. Completed Application. An Application will not be considered "completed" and will not be processed until all of the following have been provided to us: a separate Application has been fully filled out and signed by you and each co-applicant; an application fee has been paid to us; an application deposit has been paid to us. If no item is checked, all are necessary for the Application to be considered completed.

6. Nonapproval. We will notify you whether you've been approved within 1-2 days after the date we receive a completed Application. Your Application will be considered "disapproved" if we fail to notify you of your approval within 2 days after we have received a completed Application. You must not assume approval until you receive actual notice of approval. You may be approved under the condition of paying a higher refundable security deposit up to 1.5x the amount of rent. If you do not accept, your application fee is not refundable.

7. Signature. Our reception of this application is consent only to this Application Agreement. It does not bind us to accept applicant or to sign the proposed Lease Contract.

Tenant Acknowledgment

If your application is approved, Desert Canyon Properties, LLC DBA Aloe Property Management will be submitting your contact information to Citizen Home Solutions, a concierge utility connection service. Citizen will contact you to assist with setting up your water, gas, electricity, phone service, cable/satellite TV, and security monitoring. We strongly recommend that you deal directly with Citizen for these connections, as they are familiar with our requirements for satellite dish and cable line placement, and not following these guidelines could result in additional charges on move-out. By submitting your application, you hereby agree that Desert Canyon Properties, LLC DBA Aloe Property Management may provide your contact information to Citizen Home Solutions and that they may contact you.