Once you are approved for a home, you will get an email to accept the terms and conditions.

Click on Confirm Lease Terms and Review Terms

Once you have signed and accepted, Aloe is notified and will send you another email within 24 hours.

Congratulations on Your Rental Approval – Next Steps

You will receive a link to Accept Invite to rentvine and Register

An earnest deposit for a rental is a fee paid by an applicant after approval to show commitment, taking the unit off the market and is credited toward the security deposit or first month’s rent.

Once you have paid the earnest deposit, when Aloe PM is in the office we will mark as paid and remove the home from the market.

If it is a weekend or after hours when you pay and you receive another email reminder to pay your earnest deposit and you did pay, please disregard as we have not yet been in the office to update.

You will receive an email named: Next Steps for Your New Home

We will work on drafting the lease. You can expect to receive it for signatures within the next 24-48 hours (hopefully sooner).

In the meantime, we have taken the home off the market. If you receive any notifications about its status, don’t worry—this just means you’ve been officially approved!

Once you receive the lease, please take the time to review it carefully. It will outline everything you need to know about your new home, including:

What to expect during move-in and throughout your tenancy
Rent payment details (amount, due dates, and payment process)
What’s included and not included in your rental
How to troubleshoot maintenance issues and submit maintenance requests

This lease serves as a guide to help ensure a smooth experience in your home.

Once the lease is signed, you will receive an executed copy. We will then send updates via email regarding your next steps, including setting up utilities, obtaining renters insurance, and key pick-up details.

Utilities Setup

To ensure a smooth and stress-free move-in, it is essential to set up your utilities before receiving the keys to your property. Citizens a Utility Concierge will reach out to help, but may not know 100% of which provider and may ask you. Please follow these steps:

Register your Account: Use this link to access our platform and connect with the necessary utility providers: https://www.movewithcitizen.com/resident/AloePropertyManagement Our preferred partner, Citizen Home Solutions, will assist you in setting up your utilities and guide you through the utility setup process.
TRASH: It is important to notate if your water is not with the city i.e. (City of Chandler, Gilbert, Mesa, etc.), you are required to set up your own trash outside of citizens.
Validate Utility Setup: After completing your utility orders, you will be asked to upload your account/confirmation numbers and any documentation through the Move with Citizen portal to help your property manager verify that your utilities are set up. This is important. Failure to do so may result in actual utility costs being charged to you, along with a $75 accounting fee.

Required Insurance

As part of your lease, renters insurance is required. You have two options:

Enroll in our Second Nature Master Policy for $14.95/month, which meets all lease requirements. You will be auto enrolled, unless you send us proof otherwise of alternative
Provide your own renters insurance policy. It must:
Be from an A-rated carrier
Include $300,000 liability coverage
List Aloe Property Management as Additional Interest at:
PO Box 660121, Dallas, TX 75266
If you have a pet, make sure it inclues pet liability coverage

Upload your policy to BOTH:

aloepm.rentvine.com/portals/residents (under Insurance & Files)
https://insurance.residentforms.com/upload-coverage-proof

Once we have your confirmation of utilities and you are enrolled in our policy or your own approved renters policy, you will be set and ready for Move in.

Make sure all move in fees are paid before move in day.