1. When do I need to move out?

You should vacate the property on or before your lease end date, as stated in your lease agreement. If you choose to leave earlier, your lease obligations (including utilities and rent) continue through the lease end date.

2. Do I need to keep utilities on if I move out early?

Yes. Utilities must remain active through the lease end date, even if you vacate earlier. This ensures a smooth inspection process and prevents damage to the property. It is the resident’s responsibility to contact utility providers and give the correct lease-end date as the last day of service.

3. How do I schedule my move-out inspection?

We will reach out to schedule a move-out inspection. Please let us know the day and time you plan to vacate. If you’d like to be present, suggest a convenient time on your move-out day, and we’ll do our best to align with vendor availability.

If you prefer not to attend, please:

Leave one key in the electrical panel for access.
Place all other keys, garage remotes, fobs, and access cards in the kitchen drawer.

4. What condition should I leave the home in?

The property should be:

Empty of all personal belongings.
Broom-clean and free of trash/debris.
Undamaged, other than normal wear and tear.

We’ll provide a pre-move-out Zinspector inspection email for you to complete before vacating.

5. Can you show the property to new tenants before I move out?

Yes. As your lease ends, we may need to show the home to prospective tenants.

You will always receive at least 48 hours’ notice before any showing.
We will do our best to schedule showings at times that work for you.
If you’d like, you can approve or decline individual showings as requests come in.

6. What happens with my security deposit?

Per Arizona law, we have 14 business days from your move-out date to either:

Return your security deposit in full, or
Provide an itemized statement of any deductions.

To ensure timely processing, please update your forwarding address and payment method in your resident portal.

7. What should I do about my mail and forwarding address?

You are responsible for forwarding your mail with USPS and updating your address with banks, service providers, and subscriptions. Please also provide us your new address or ACH information so we can send your security deposit refund (if applicable).

8. Do I need to pay anything else before moving out?

Yes, all outstanding financial obligations must be paid, including:

Remaining rent.
Utilities through your lease end date.
Any fees outlined in your lease agreement.

Settling these ensures a smooth move-out and timely deposit return.

9. Where can I find more details?

We will send a series of emails with reminders and instructions as your lease end approaches. You can also visit our Resident Help Page (kept updated with important information) here: