1. Toilet Keeps Running

✅ Check if the handle is stuck (chain may be caught).
✅ Lift the tank lid and confirm the flapper is sealing at the bottom. If not, press it down gently.
✅ Make sure the float isn’t stuck. Lift it slightly to see if the water stops.
✅ If water keeps running, turn the shutoff valve (behind the toilet) clockwise to stop the flow and notify us.

2. Toilet is Clogged

✅ Start by checking for visible obstructions (toilet paper, hygiene products, debris).
✅ Use rubber gloves to remove anything you can safely reach.
✅ If needed, use a toilet auger or plunger. With a plunger, create a tight seal and plunge several times with firm, steady pressure.
✅ Do not flush repeatedly—it may overflow.
✅ Avoid chemical drain cleaners, as they can damage pipes.
📺 Video guide: How to Unclog a Toilet

3. Toilet Water Rising / Backup

✅ If water rises toward the rim, do not flush again.
✅ Quickly remove the lid and press the flapper down to stop more water from entering the bowl.
✅ Shut off the water supply valve if needed.
✅ Place towels at the base to prevent overflow. Call us right away.

4. Weak or Partial Flush

✅ Check if the tank water level is too low (should be about 1 inch below the overflow tube).
✅ Adjust the float arm or screw to allow more water in if needed.
✅ Ensure nothing (like cleaning tabs) is blocking the flapper or flush valve.

5. Toilet Won’t Flush at All

✅ Remove the tank lid and confirm the chain is still connected between handle and flapper.
✅ If the chain is disconnected, you may reattach temporarily.
✅ If the handle is loose or broken, report it.

6. Slow Filling Tank

✅ Make sure the shutoff valve behind the toilet is fully open (turn counter-clockwise).
✅ If water trickles in slowly, it may be a fill valve issue—report it.

7. General Safety & Prevention

Always know where your water shutoff valve is.
Only flush toilet paper. Avoid wipes, paper towels, feminine products, or excess paper.
Call us immediately if:
Water is overflowing and won’t stop.
Sewage backs up in other drains (tub, sink).
Multiple toilets back up at once (possible main line issue).

8. Ventilation & Odors

⚠️ Important: Please refrain from using the toilet until a vendor can make repairs if these steps don’t resolve the issue.